They explained everything to me in words I could understand, they talked to me like a human being, treated me with respect, and gave options and explained each in a non-prioritising manner. The choice was mine. They respected me, and were so professional (running errands, cleaning up, explaining) that I will never have another plumber besides this company. Even the charge was fair and explained. This is a company that takes pride in being professional and in doing a good job.